Frequently Asked Questions

Client Account

May a client account have more than one security administrator?
Yes. A client can have as many security administrators as deemed necessary to administer its’ users and update information in the account. It is a good idea to have at least two people with security administrator rights in case one of them is absent when a change has to be made, or, if one of them has his or her user name locked by the system, there is another person who can unlock the user name.

If an employee who is an authorized user of the client account leaves employment, how can he or she be prevented from using the client account?
The client account security administrator can change the user name for the employee to Deleted status. The employee will then be prevented from having access to the client account.

If the status of an employee who is an authorized user of the client account is changed to Deleted and then returns to employment, can the user name be restored?
No. Once a user name is changed to Deleted, it is unavailable. The employee can be added as a user under a new user name.

How can a user’s rights be restored if the user name is locked by the system due to too many unsuccessful attempts to log in?
The user should contact his or her client account security administrator, who can change the user’s status back to Active.

How often should user passwords by changed?
That is controlled by the client’s security policy, since the client is responsible for use of its client account. However, passwords should be changed whenever there is a chance that they have been compromised. It is recommended that users change their passwords at intervals of six months or less.

If data entry errors are found in a client’s Registration Notices, how can the client find which employee made the errors?
The registration numbers and date of registration are listed in date order in the account detail section of the client account record, which also includes the user name of the employee who entered the notices. The entry for the erroneous notices can easily be found in the account detail. If the date is in a prior month, the statement for that month can be viewed by selecting it in the client account record. It contains the same information.

What if a client forgets to indicate a payment is for a client account and to include its client account number when paying on its account at the Da Afghanistan Bank?
The payment will appear to the Collateral Registry system as if it were from a non-client, so it will not be credited to the client account. The client can contact the Tech Support Desk as directed on the Welcome page on the website and provide the number from the receipt and the client account number. The Tech Support Desk can then apply the payment to the client account.


Non-Client Account

Do I have to wait for awhile after I make my payment before I can use the receipt number to log in to the Collateral Registry website?
No. The bank that receives the payment will enter the payment information into the Collateral Registry database when it is received. You may use the receipt to log in to the website immediately.

If I pay for registering three notices, but I cannot register two of them because I am missing some information, can I come back to register them later using the unused balance of my payment?
Yes. The Collateral Registry system will retain the unused balance for you for 90 days. When you log in, use the same number from the receipt that you used the first time. If a balance remains after 90 days, it will not be available for future fees. If you decide not to register the notices, you may request a refund by contacting the Tech Support Desk through the link on the Welcome page on the website before the 90-day period expires.

What if I try to log in, and the system tells me there is no payment under the number I entered from the receipt?
First, check the number you entered against the number on the receipt. If you entered it correctly, it is possible that the office that entered the payment information made an error when entering the number into the Collateral Registry system. You may contact the Tech Support Desk through the link on the Welcome page on the website and ask for assistance in finding your payment by your name (payor name) and the date of the payment. If the payment is found, the Collateral Registry staff can correct the error, and you can then log in and use the payment. The Tech Support Desk is manned Saturday – Wednesday, from 8:00 AM till 4:00 PM, and Thursday, from 8:00 AM till 12:00 PM, so you should receive an answer quickly then or overnight if you contact it at other hours.


Notice Registration

Is there a limit on the number of chargors and chargeholders that can be included on a notice of securing charge?
No. You can enter all chargors and chargeholders who are parties to the securing charge agreement, regardless of how many there are.

If I am registering a notice and my collateral description is very long, and if I have it in an existing document, must I key the description into the collateral description field in the web form?
No. If the collateral description is in a document, you can convert it to a PDF file and attach it by using the Browse feature on the Collateral tab.

If I find an error in a notice I have registered, can I ask the Tech Support Desk to correct it for me?
No. The Tech Support Desk cannot change an existing record. You must register a change notice to make the correction.

If the collateral is a merchant’s inventory, must the chargeholder register a new notice or an amended notice whenever the merchant receives new inventory?
No. Collateral descriptions may be stated in general terms. For example, a collateral description may be stated generally to include collateral acquired after the securing charge agreement is concluded, or after the notice is registered.

If I make a keying error in the registration number of the initial notice when entering a change notice, will I accidentally amend or terminate someone else’s initial notice?
No. The initial notice registration number includes a self-validating feature, so if an error is made in entering it in the Register Change Notice screen, the system will catch the error and give you an error message.



Is there any difference in what is reported on a certified search report and an uncertified search report? In other words, why would I ever want to pay for a certified search report if the information is identical with a free uncertified report?
The information is exactly the same for certified and uncertified searches. For nearly all purposes, including documenting a loan file, a printout of an uncertified search is sufficient proof of the state of record when the search was done. You may need a certified search report if you need to prove your priority position in court. Otherwise, you do not need to incur the expense of a certified report.

If a borrower offers his car as collateral, can I rely on a search of the Collateral Registry by the car’s vehicle serial number (VIN)?
No. A chargeholder may secure its priority in a vehicle against other chargeholders by describing it without the serial number in the notice. The vehicle serial number is required only for priority against the interest of a buyer of the vehicle. So if you are taking a securing charge in a vehicle, you should search by the chargor name.

If a search report shows that a termination statement has been registered, does that mean that the initial notice to which it is related is no longer effective?
No. You must insure that all of the secured parties on the initial notice and any amended notices are listed in the termination statement as authorizing chargeholders. If any chargeholder did not authorize registering of the termination statement, the initial notice is still effective as to that chargeholder.